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Privacy Policy: Master Cobblit Services


Last Updated: 9 April 2026


At Master Cobblit Services, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website or retail premises, how we use it, and how we keep it secure.

1. Who We Are

Master Cobblit Services is a locksmithing, maintenance, and fire safety specialist based in Epsom, Surrey. We operate as the "Data Controller" for the personal information we collect from both trade and consumer clients.

Contact Details:

  • Address: Unit E, Ashley Shopping Centre, Epsom, Surrey KT18 5DB, United Kingdom
  • Email: info@mastercobblit.co.uk
  • Telephone: 01372 748156

2. How We Collect Your Information

We obtain information about you when you use our website, visit our retail shop, or contact us regarding our services. This includes:

  • Direct Interaction: When you fill out our contact form, email us, call us, or visit us in person.
  • Website Analytics: Through our use of Matomo analytics when you browse our site.

3. Types of Data Collected

We may collect the following types of information:

  • Contact Details: Name, email address, phone number, and postal address (for site visits or billing).
  • Service Information: Details regarding your specific locksmithing, window/door maintenance, or fire safety requirements.
  • Technical Data: IP address and browsing behaviour via Matomo (which is configured to respect your privacy by anonymising data).
  • CCTV: If you visit our retail unit, your image may be captured on CCTV for security purposes.

4. How Your Information is Used

We use your information for the following lawful bases:

  • Contractual Necessity: To provide the services you have requested (e.g., attending a call-out or fulfilling a trade order).
  • Legal Obligation: For accounting purposes or to comply with fire safety regulations.
  • Legitimate Interests: To improve our website via analytics and to ensure the security of our retail premises and staff.

Note on Safety: For your peace of mind, all Master Cobblit Services staff members are DBS checked to ensure the highest standards of safety and trust when entering your property.

5. Analytics and Advertising

  • Matomo Analytics: We use Matomo to understand how visitors interact with our website. Unlike other platforms, Matomo is focused on privacy; your data is not shared with third parties for their own use.
  • No Adverts: We do not sell advertising space on our website, nor do we sell your data to third-party advertisers.

6. Data Retention

We only keep your personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

Under UK GDPR, you have the following rights:

  • Access: The right to request a copy of the personal data we hold about you.
  • Correction: The right to request that we correct inaccurate data.
  • Erasure: The right to request that we delete your data (the "right to be forgotten").
  • Object/Restrict: The right to object to or restrict our processing of your data.

To exercise any of these rights, please contact us via the email or postal address listed above.

8. Data Security

We have put in place appropriate security tokens and measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. This includes secure hosting for our contact forms and encrypted storage for client records.

9. Complaints

If you have any concerns about our use of your personal information, you can make a complaint to us directly. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

10. Trade Accounts and Credit Information

For our trade customers, we may collect additional information to facilitate business-to-business transactions:

  • Company Details: VAT number, Company Registration Number, and trade references.
  • Credit Checks: We may use credit reference agencies to assess your eligibility for trade credit terms.
  • Payment History: We maintain records of your transaction history with us to manage your account and for internal financial auditing.

11. Fire Safety and Compliance Records

As specialists in fire safety, we process data that is critical to the safety of your premises:

  • Asset Logs: We record the location and status of fire safety equipment (e.g., fire doors, closers, and hardware) at your property.
  • Certification: We retain copies of compliance certificates and maintenance logs. This data is kept for the duration of the equipment's lifecycle or as required by the Regulatory Reform (Fire Safety) Order 2005 to ensure a clear audit trail for your legal protection.

12. Security and Staff Vetting

We understand that our services require a high level of trust. To protect our customers and their property:

  • DBS Monitoring: We confirm that all staff members have undergone Enhanced Disclosure and Barring Service (DBS) checks.
  • Processing Disclosure Data: While we verify these checks, we do not store the full criminal record certificates of our staff on systems accessible to the public or unauthorised personnel; we simply maintain a record of the check's validity and date.